Free delivery to UK mainland addresses for orders of a minimum total value of £250 excluding VAT.

A standard non-refundable delivery charge of £9.99 (Excluding -VAT) is applicable to all orders of a total value under £250 excluding VAT. Certain products attract a delivery surcharge due to weight or volume.

For UK mainland orders completed before 1.00pm, we will endeavour to deliver between 1-3 working days (Mon - Fri), subject to availability and with the exception of public bank holidays.

Larger bulk orders which exceed our courier rates will be delivered by pallet within 2-3 working days between 9am-5pm. (Additional charges may apply for timed delivery with our pallet company, subject to availability).

Please ensure that the correct delivery address, contact number and postcode is given when ordering to avoid any delays and additional charges for goods to reach you.

All deliveries must be checked, counted and signed for at point of delivery. All failed delivery attempts may be either returned or held awaiting further instructions. We reserve the right to re-charge any additional delivery costs to re-attempt delivery.

The following postcode areas classified as “remote” by our carrier will incur additional shipping charges (charges will be based on the total weight and dimension of the consignment):

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50,

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA41-49, PA60-78, PH42-44, ZE1-3 as well as Northern and Southern Ireland.

If you would like your order shipped to any of the postcodes listed above, or to a non-mainland UK address such as the Isle of Wight, Isle of Man or Channel Islands, please contact us to request a quote for the shipping charge prior to placing your order. Shipping charges are calculated according to the weight, dimensions and delivery destination of the order and we will advise you of the shipping charge before we take the payment for it and complete your order.

Working days are Monday, Tuesday, Wednesday, Thursday & Friday (excluding any bank or national holidays). Orders placed after 1pm Friday and over the weekend will be processed Monday.

Any order placed on Saturday, Sunday or a bank or national holiday cannot be processed until the first working day after that and therefore will be treated as if ordered on that day. For example, an order placed on Saturday is treated as if it was ordered on Monday (unless Monday is a bank or national holiday).

We promise to do our best to meet our commitments, but unfortunately things can go wrong. This could be due to courier delays or delays in payment. If you feel something is wrong, please contact us immediately so we can resolve the issue.

If your order is especially urgent please email [email protected] and we'll do our best to help.

We do not accept any liability for loss of business due to late delivery and do not offer any compensation. Please ensure if you do have an event that you order your packaging in advance and be planned just in case there is any problems or delays in delivery.