We hope that you'll be delighted with everything you buy from us. However, if you are dissatisfied with a product you can return it to us in accordance with this return policy.

If you would like to make a return of a product please contact us by email at [email protected] Please provide your order number, the product you would like to return & the reason for the return. Items sent back to us without first requesting a return will not be accepted.

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that buyer is responsible for the return cost of unwanted items. We will only refund products returned within 30 days that are in a resaleable condition.Some unwanted Items also have a restocking fee of £10.00 or 30% whichever is greater. This is payable upon return application being accepted or out of your refund. You can return goods back to us using your own postage and we will provide you a returns address. We are not responsible for any items that are returned to us by mistake.

Goods that are missing or incorrect from delivery must be reported to Wholesale Catering in writing within 7 days from delivery. They will be collected for you and returned to our warehouse. When the items are received into our warehouse they will be checked whether they are incorrect. Once approved you will then be refunded for the incorrect product only if in a resalable condition. If not in a resalable condition you will be charged for the incorrect product. If approved that the product that was sent was incorrect we will then send out the correct product.

Faulty items sent back to us will undergo a manufacture inspection. Once we have received your item back we will inform you how we need to proceed. Please note: items over 14 days old will not be able to be replaced or refunded.

Goods that are damaged due to delivery must be reported to Wholesale Catering within 24 hours with a photo of the damaged product and packaging. Once you have processed the return through the procedure above it will be collected for you and returned to our warehouse. When the items are received into our warehouse they will be checked for damage and once approved you will then be refunded.

Certain types of items cannot be returned for hygiene purposes. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.